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	<title>Outsourcing Portal &#187; Web Enabled Call Center</title>
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	<description>Tools and News to build a business through outsourcing.</description>
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		<title>Aspect Software Acquires BlueNote Networks (Marketwire via Yahoo! Finance)</title>
		<link>http://www.outsourcetalk.net/2008/07/10/aspect-software-acquires-bluenote-networks-marketwire-via-yahoo-finance/</link>
		<comments>http://www.outsourcetalk.net/2008/07/10/aspect-software-acquires-bluenote-networks-marketwire-via-yahoo-finance/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 23:20:28 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
				<category><![CDATA[Web Enabled Call Center]]></category>

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		<description><![CDATA[Aspect Software, Inc., the world&#8217;s largest company solely focused on Unified Communications for the Contact Center(TM), today announced it has acquired substantially all of the assets of BlueNote Networks based in Tewksbury, Mass.
]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>GalaxE.Solutions and Siperian Form Business Alliance (PR Newswire via Yahoo! Finance)</title>
		<link>http://www.outsourcetalk.net/2008/07/10/galaxesolutions-and-siperian-form-business-alliance-pr-newswire-via-yahoo-finance/</link>
		<comments>http://www.outsourcetalk.net/2008/07/10/galaxesolutions-and-siperian-form-business-alliance-pr-newswire-via-yahoo-finance/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 23:20:26 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
				<category><![CDATA[Web Enabled Call Center]]></category>

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		<description><![CDATA[GalaxE.Solutions, Inc., an industry leader in designing and deploying business processes and decision support systems, and Siperian, Inc., developers of an industry leading Master Data Management platform, today announced they have entered into an Enterprise Business Alliance Agreement.
]]></description>
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		<slash:comments>0</slash:comments>
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		<title>AT&amp;T Helps Muzak Leverage Network Services to Speed Up Operations (PR Newswire via Yahoo! Finance)</title>
		<link>http://www.outsourcetalk.net/2008/07/10/att-helps-muzak-leverage-network-services-to-speed-up-operations-pr-newswire-via-yahoo-finance/</link>
		<comments>http://www.outsourcetalk.net/2008/07/10/att-helps-muzak-leverage-network-services-to-speed-up-operations-pr-newswire-via-yahoo-finance/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 23:20:23 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
				<category><![CDATA[Web Enabled Call Center]]></category>

		<guid isPermaLink="false">http://www.outsourcetalk.net/2008/07/10/web-enabled-call-center/att-helps-muzak-leverage-network-services-to-speed-up-operations-pr-newswire-via-yahoo-finance/</guid>
		<description><![CDATA[AT&#038;T Inc. today announced a three-year, $6.4 million contract with Muzak, a leading provider of music and other customer experience solutions since 1934. The contract will provide services to 40 Muzak locations across the U.S. and support Muzak&#8217;s nationwide service network of more than 1,300 employees.
]]></description>
		<wfw:commentRss>http://www.outsourcetalk.net/2008/07/10/att-helps-muzak-leverage-network-services-to-speed-up-operations-pr-newswire-via-yahoo-finance/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Amcom Software Introduces New WebXchange Platform (Business Wire via Yahoo! Finance)</title>
		<link>http://www.outsourcetalk.net/2008/07/10/amcom-software-introduces-new-webxchange-platform-business-wire-via-yahoo-finance/</link>
		<comments>http://www.outsourcetalk.net/2008/07/10/amcom-software-introduces-new-webxchange-platform-business-wire-via-yahoo-finance/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 23:20:21 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
				<category><![CDATA[Web Enabled Call Center]]></category>

		<guid isPermaLink="false">http://www.outsourcetalk.net/2008/07/10/web-enabled-call-center/amcom-software-introduces-new-webxchange-platform-business-wire-via-yahoo-finance/</guid>
		<description><![CDATA[MINNEAPOLIS&#8212;-Amcom Software, the leader in mission-critical communications software, today introduced Amcom WebXchange 7.0, the latest version of its platform for directory, paging and on-call scheduling.
]]></description>
		<wfw:commentRss>http://www.outsourcetalk.net/2008/07/10/amcom-software-introduces-new-webxchange-platform-business-wire-via-yahoo-finance/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Calgary Co-op Customers Now Have Self-Checkout Option From StoreNext (PrimeNewswire via Yahoo! Finance)</title>
		<link>http://www.outsourcetalk.net/2008/07/10/calgary-co-op-customers-now-have-self-checkout-option-from-storenext-primenewswire-via-yahoo-finance/</link>
		<comments>http://www.outsourcetalk.net/2008/07/10/calgary-co-op-customers-now-have-self-checkout-option-from-storenext-primenewswire-via-yahoo-finance/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 23:20:18 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
				<category><![CDATA[Web Enabled Call Center]]></category>

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		<description><![CDATA[DALLAS, July 8, 2008 &#8212; Calgary Co-operative Association Limited has completed a chain-wide rollout of self-checkout that has enhanced customer service and shopper satisfaction. The new technology from StoreNext Retail Technologies LLC, a subsidiary of Retalix Ltd. , provides additional checkout options for customers at Calgary Co-op&#8217;s retail food centers throughout Calgary, Alberta, Canada.
]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Axon&#8217;s Mid-Market Utility Customers Add New Dimensions of Customer Care with SAP(R) Solutions (PR Newswire via Yahoo! Finance)</title>
		<link>http://www.outsourcetalk.net/2008/07/10/axons-mid-market-utility-customers-add-new-dimensions-of-customer-care-with-sapr-solutions-pr-newswire-via-yahoo-finance/</link>
		<comments>http://www.outsourcetalk.net/2008/07/10/axons-mid-market-utility-customers-add-new-dimensions-of-customer-care-with-sapr-solutions-pr-newswire-via-yahoo-finance/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 23:20:16 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
				<category><![CDATA[Web Enabled Call Center]]></category>

		<guid isPermaLink="false">http://www.outsourcetalk.net/2008/07/10/web-enabled-call-center/axons-mid-market-utility-customers-add-new-dimensions-of-customer-care-with-sapr-solutions-pr-newswire-via-yahoo-finance/</guid>
		<description><![CDATA[Axon today announced strong customer momentum for the SAP® for Utilities solutions in the utilities mid-market as Mobile Gas Service Corporation, City of Dallas, and the New York Power Authority join the more than 1,100 global utilities customers using SAP software solutions.
]]></description>
		<wfw:commentRss>http://www.outsourcetalk.net/2008/07/10/axons-mid-market-utility-customers-add-new-dimensions-of-customer-care-with-sapr-solutions-pr-newswire-via-yahoo-finance/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>TriZetto Teams with Eliza Corporation to Enhance Payers&#8217; Health Communications with Members (Centre Daily Times)</title>
		<link>http://www.outsourcetalk.net/2008/07/10/trizetto-teams-with-eliza-corporation-to-enhance-payers-health-communications-with-members-centre-daily-times/</link>
		<comments>http://www.outsourcetalk.net/2008/07/10/trizetto-teams-with-eliza-corporation-to-enhance-payers-health-communications-with-members-centre-daily-times/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 23:20:13 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
				<category><![CDATA[Web Enabled Call Center]]></category>

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		<description><![CDATA[The TriZetto Group Inc. (NASDAQ: TZIX) today announced its selection of Eliza Corporation&#8217;s phone-based, speech-enabled outreach programs as an integrated part of TriZetto&#8217;s CareAdvance Enterprise(R) care management application and Healthwise(R) Smart Campaigns.
]]></description>
		<wfw:commentRss>http://www.outsourcetalk.net/2008/07/10/trizetto-teams-with-eliza-corporation-to-enhance-payers-health-communications-with-members-centre-daily-times/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>BW)(CA-THE-TRIZETTO-GROUP)(TZIX.NASDAQ) TriZetto Teams with Eliza Corporation to Enhance Payers&#8217; Health Communications &#8230; (INO News)</title>
		<link>http://www.outsourcetalk.net/2008/07/10/bwca-the-trizetto-grouptzixnasdaq-trizetto-teams-with-eliza-corporation-to-enhance-payers-health-communications-ino-news/</link>
		<comments>http://www.outsourcetalk.net/2008/07/10/bwca-the-trizetto-grouptzixnasdaq-trizetto-teams-with-eliza-corporation-to-enhance-payers-health-communications-ino-news/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 23:20:11 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
				<category><![CDATA[Web Enabled Call Center]]></category>

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		<description><![CDATA[NEWPORT BEACH, Calif.&#8211;(BUSINESS WIRE)&#8211;Jul. 08, 2008&#8211;The TriZetto Group Inc. (NASDAQ: TZIX) today announced its selection of Eliza Corporation&#8217;s phone-based, speech-enabled outreach programs as an integrated part of TriZetto&#8217;s CareAdvance Enterprise(R) care management application and Healthwise(R) Smart Campaigns.
]]></description>
		<wfw:commentRss>http://www.outsourcetalk.net/2008/07/10/bwca-the-trizetto-grouptzixnasdaq-trizetto-teams-with-eliza-corporation-to-enhance-payers-health-communications-ino-news/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Avaya Innovations in Unified Communications and Contact Center Software Expand Portfolio of Patented Communications &#8230; (Marketwire via Yahoo! Finance)</title>
		<link>http://www.outsourcetalk.net/2008/07/10/avaya-innovations-in-unified-communications-and-contact-center-software-expand-portfolio-of-patented-communications-marketwire-via-yahoo-finance/</link>
		<comments>http://www.outsourcetalk.net/2008/07/10/avaya-innovations-in-unified-communications-and-contact-center-software-expand-portfolio-of-patented-communications-marketwire-via-yahoo-finance/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 23:20:08 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
				<category><![CDATA[Web Enabled Call Center]]></category>

		<guid isPermaLink="false">http://www.outsourcetalk.net/2008/07/10/web-enabled-call-center/avaya-innovations-in-unified-communications-and-contact-center-software-expand-portfolio-of-patented-communications-marketwire-via-yahoo-finance/</guid>
		<description><![CDATA[Avaya Inc. has added innovations in unified communications over wireless networks, and contact center software to improve customer service, to its portfolio of communication applications patents. Avaya is a leading global provider of business communications applications, systems and services.
]]></description>
		<wfw:commentRss>http://www.outsourcetalk.net/2008/07/10/avaya-innovations-in-unified-communications-and-contact-center-software-expand-portfolio-of-patented-communications-marketwire-via-yahoo-finance/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Exemplar or exception? (CNET)</title>
		<link>http://www.outsourcetalk.net/2008/07/10/exemplar-or-exception-cnet/</link>
		<comments>http://www.outsourcetalk.net/2008/07/10/exemplar-or-exception-cnet/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 10:02:30 +0000</pubDate>
		<dc:creator>webmaster</dc:creator>
				<category><![CDATA[Web Enabled Call Center]]></category>

		<guid isPermaLink="false">http://www.outsourcetalk.net/2008/07/10/web-enabled-call-center/exemplar-or-exception-cnet/</guid>
		<description><![CDATA[Examples give us confidence that something has at least a patina of reality. But, in the singular, they constitute anecdotes and not data.
]]></description>
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		<slash:comments>0</slash:comments>
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