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Aspect Software, Inc., the world’s largest company solely focused on Unified Communications for the Contact Center(TM), today announced it has acquired substantially all of the assets of BlueNote Networks based in Tewksbury, Mass.
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GalaxE.Solutions, Inc., an industry leader in designing and deploying business processes and decision support systems, and Siperian, Inc., developers of an industry leading Master Data Management platform, today announced they have entered into an Enterprise Business Alliance Agreement.
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AT&T Inc. today announced a three-year, $6.4 million contract with Muzak, a leading provider of music and other customer experience solutions since 1934. The contract will provide services to 40 Muzak locations across the U.S. and support Muzak’s nationwide service network of more than 1,300 employees.
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MINNEAPOLIS—-Amcom Software, the leader in mission-critical communications software, today introduced Amcom WebXchange 7.0, the latest version of its platform for directory, paging and on-call scheduling.
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DALLAS, July 8, 2008 — Calgary Co-operative Association Limited has completed a chain-wide rollout of self-checkout that has enhanced customer service and shopper satisfaction. The new technology from StoreNext Retail Technologies LLC, a subsidiary of Retalix Ltd. , provides additional checkout options for customers at Calgary Co-op’s retail food centers throughout Calgary, Alberta, Canada.
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Axon today announced strong customer momentum for the SAP® for Utilities solutions in the utilities mid-market as Mobile Gas Service Corporation, City of Dallas, and the New York Power Authority join the more than 1,100 global utilities customers using SAP software solutions.
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The TriZetto Group Inc. (NASDAQ: TZIX) today announced its selection of Eliza Corporation’s phone-based, speech-enabled outreach programs as an integrated part of TriZetto’s CareAdvance Enterprise(R) care management application and Healthwise(R) Smart Campaigns.
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NEWPORT BEACH, Calif.–(BUSINESS WIRE)–Jul. 08, 2008–The TriZetto Group Inc. (NASDAQ: TZIX) today announced its selection of Eliza Corporation’s phone-based, speech-enabled outreach programs as an integrated part of TriZetto’s CareAdvance Enterprise(R) care management application and Healthwise(R) Smart Campaigns.
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Avaya Inc. has added innovations in unified communications over wireless networks, and contact center software to improve customer service, to its portfolio of communication applications patents. Avaya is a leading global provider of business communications applications, systems and services.
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Examples give us confidence that something has at least a patina of reality. But, in the singular, they constitute anecdotes and not data.