911 center had system to rate itself (Wisconsin State Journal)

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Two years ago Dane County installed a $450,000 phone system that can spit out detailed information on how well its 911 center is functioning. The system can provide 911 managers with regular reports that can help gauge if dispatchers are properly trained, procedures are the best possible, and staffing is sufficient. But Dane County has never used the technology to measure the center ’s overall …

May 31, 2008